Terms of Service

Last updated: 20 June 2026

1. Agreement to these terms

These terms are an agreement between you and Earmark Ltd ("EarMark", "we", "us"), a private company limited by shares, incorporated in England and Wales under the Companies Act 2006 (company number 17269833), with its registered office at Unit 4, Block E Holyrood Close, Poole, BH17 7FP, United Kingdom. By creating an EarMark account or using the service — on the web or through the iOS or Android apps — you agree to these terms and to our Privacy Policy. If you don't agree with them, please don't use EarMark.

2. Who can use EarMark

You must be at least 16 years old and able to form a binding agreement with us to use EarMark. By creating an account you confirm both.

3. The service

EarMark converts content you supply — web articles, PDFs, pasted text, and audio files — into spoken audio episodes, delivered to a private podcast feed and to the EarMark apps, where you can also download episodes for offline listening. Audio generation uses third-party text-to-speech services and automated text extraction and cleanup; the service may change, and features may be added, altered, or removed over time.

Audio generation draws on a shared service budget. To keep the service available to everyone we may apply fair-use limits — for example queueing, per-account limits, or switching narration to a free fallback voice when the shared budget is exhausted. Older audio files may also be removed when storage fills (your episode list remains; see the Privacy Policy's retention section).

4. Your account

Keep your account details accurate and your password secure: anything done while signed in to your account is your responsibility. Tell us promptly if you believe your account has been compromised. You can sign individual devices out (Settings → Devices) and you can delete your account, with everything in it, at any time from Settings → Account → Delete account.

5. Acceptable use

EarMark is for personal listening. You agree not to:

• use the service for anything unlawful, or submit content you have no right to use;
• attempt to probe, overload, disrupt, or circumvent the service's limits or security measures (including rate limits and the shared-budget controls);
• resell the service, redistribute generated audio commercially, or operate EarMark accounts on behalf of others as a service;
• use another person's account without their permission.

6. Content you submit, and your responsibilities

You keep whatever rights you hold in the content you submit. You grant us a limited licence to store and process that content — including sending its text to our text-to-speech and text-cleanup providers — solely to provide the service to you. We claim no other rights in it.

You are responsible for having the right to convert what you submit. Articles, books, PDFs, and audio are typically protected by copyright; making a private, personal-use audio copy of something you have lawful access to is the intended use of EarMark. Generated episodes are for your personal use (and EarMark's built-in episode sharing between accounts); you may not republish or commercially distribute them.

7. Our intellectual property

The EarMark name, software, and design belong to Earmark Ltd. These terms don't grant you any rights in them beyond what you need to use the service.

8. Purchases

Free credit. Every new account gets a small one-time credit so you can try the premium voices. It has no cash value and can't be transferred or exchanged for money.

Buying credits and EarMark Plus. Premium text-to-speech is metered against your credit balance. You can top up with one-off credit packs, or subscribe to EarMark Plus, a monthly plan that adds credit (and any benefits described at the point of purchase) on a recurring basis. Prices are shown in the app before you buy. When your balance is empty you can keep generating on a free standard voice within a daily limit — there's no hard paywall.

Credit expiry. Credit on your account — your free starter credit and any one-off pack you buy — doesn't expire. It stays there until you spend it, and we don't run any sweep that empties or reduces an unused balance. EarMark Plus works differently: it includes a set amount of credit for each monthly period, and any of that monthly allowance you don't use doesn't roll over into the next month. If your Plus subscription ends or lapses you keep any separately bought credit balance — which still doesn't expire — and simply go back to paying as you go. The only thing that removes credit other than your own use is a refund processed by Apple or Google.

How billing works. All purchases are made inside the iOS or Android app and are processed by the platform's billing system (Apple's App Store or Google Play) under that platform's terms, alongside these. We never receive or store your payment-card details. Your credits and subscription are tied to your EarMark account on our servers.

Auto-renewal. EarMark Plus renews automatically each month at the price shown, until you cancel. You can cancel anytime in your App Store or Google Play account settings; cancellation takes effect at the end of the current billing period and you keep access until then. Apple or Google take the payment and apply the platform's renewal-reminder and price-change rules.

Refunds. Because Apple and Google process payment, refunds are handled by them under their refund policies, and you should request one through the platform. This doesn't affect your statutory rights as a consumer (below); where we're legally required to give you a remedy, we'll honour it regardless of the platform's policy.

Your right to cancel (consumers). Credits and subscriptions are "digital content" supplied online, so you'd normally have 14 days to cancel for a refund. By buying and immediately using credits, or starting a subscription, you ask us to begin supply straight away and acknowledge that you lose the 14-day cancellation right once supply has begun. We show this and ask you to confirm it at the point of purchase. Nothing here removes any non-waivable consumer right you have under the law of the country you live in.

9. Disclaimers

EarMark is provided "as is" and "as available", without warranties of any kind, to the extent the law allows. Automated text extraction and text-to-speech narration can contain errors — content may be misread, mispronounced, truncated, or omitted — so don't rely on generated audio where accuracy matters; the original document remains the authoritative version. We are not responsible for third-party content you choose to convert, and we don't guarantee uninterrupted or error-free operation, or that generated audio or stored episodes will be retained indefinitely.

10. Limitation of liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; under the Consumer Rights Act 2015 for our digital content or services not being as described, fit for purpose or of satisfactory quality (and for damage we cause to your device or other digital content where we haven't used reasonable care and skill); and any other liability that can't lawfully be excluded or limited under the law that applies to you.

Subject to that, and to the fullest extent the law allows:

• we're not liable for indirect, incidental, special, consequential or punitive loss, or for loss of data, content or profits, arising from your use of (or inability to use) the service; and
• our total liability to you for all claims relating to the service is limited to the greater of (a) what you paid us in the twelve months before the claim arose and (b) £50.

If you're a consumer, these limits apply only so far as they're fair under the Consumer Rights Act 2015, and they don't affect the mandatory rights above. EarMark is for personal use, so we aren't liable for business losses.

11. Termination

You can stop using EarMark, or delete your account entirely, at any time. We may suspend or terminate an account that breaches these terms, abuses the service or its shared budget, or creates risk for us or other users — where reasonable, we'll warn you first. On termination or deletion, your data is handled as described in the Privacy Policy's retention section.

12. Changes to the service and these terms

We may update the service and these terms. If we make material changes to the terms, we'll tell you in the app or by email before they take effect; the date at the top always reflects the current version. Continuing to use EarMark after changes take effect means you accept the updated terms.

13. Governing law and disputes

These terms, and any dispute arising from them or from your use of EarMark, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living elsewhere in the UK or in the EU, this doesn't deprive you of the protection of any mandatory consumer-law rules of the country you live in, and you can also bring proceedings in — and rely on the mandatory protections of — your home country.

14. Contact us

Questions about these terms: email [email protected], or write to Earmark Ltd at the registered office address in section 1.