Terms of Service

Last updated: 18 October 2026

1. Agreement to these terms

These terms are an agreement between you and Earmark Ltd ("EarMark", "we", "us"), a private company limited by shares, incorporated in England and Wales under the Companies Act 2006 (company number 17269833), with its registered office at Unit 4, Block E Holyrood Close, Poole, BH17 7FP, United Kingdom. By creating an EarMark account or using the service (on the web or through the iOS or Android apps), you agree to these terms and to our Privacy Policy. If you don't agree with them, please don't use EarMark.

2. Who can use EarMark

You must be at least 16 years old and able to form a binding agreement with us to use EarMark. By creating an account you confirm both.

3. The service

EarMark converts content you supply (web articles, PDFs, pasted text, and audio files) into spoken audio episodes, delivered to a private podcast feed and to the EarMark apps, where you can also download episodes; offline listening is part of EarMark Plus. Audio generation uses third-party text-to-speech services and automated text extraction and cleanup; the service may change, and features may be added, altered, or removed over time.

Audio generation draws on a shared service budget. To keep the service available to everyone we may apply fair-use limits (for example queueing, per-account limits, or switching narration to a Basic voice when the shared budget is exhausted). The voices your plan includes (Basic on the free tier, Natural with a subscription) are unlimited within fair use: a daily limit on how much they narrate for one account (about four hours of narration a day, shown in the app), after which they resume the next day; and on the free tier our automated text tidy-up covers the first part of each day's narration (shown in the app), after which episodes are read as they come and, unless under a minute, open with a short note saying so. Older audio files may also be removed when storage fills (your episode list remains; see the Privacy Policy's retention section).

4. Your account

Keep your account details accurate and your password secure: anything done while signed in to your account is your responsibility. Tell us promptly if you believe your account has been compromised. Signing out in the iOS or Android app signs that device out; resetting your password (from the sign-in page, "Forgot password?") signs you out everywhere, on every device and in every connected podcast app. You can delete your account, with everything in it, at any time from Settings → Account → Delete account.

5. Acceptable use

EarMark is for personal listening. You agree not to:

• use the service for anything unlawful, or submit content you have no right to use;
• attempt to probe, overload, disrupt, or circumvent the service's limits or security measures (including rate limits and the shared-budget controls);
• resell the service, redistribute generated audio commercially, or operate EarMark accounts on behalf of others as a service;
• use another person's account without their permission.

6. Content you submit, and your responsibilities

You keep whatever rights you hold in the content you submit. You grant us a limited licence to store and process that content, including sending its text to our text-to-speech and text-cleanup providers, solely to provide the service to you. We claim no other rights in it.

You are responsible for having the right to convert what you submit. Articles, books, PDFs, and audio are typically protected by copyright; making a private, personal-use audio copy of something you have lawful access to is the intended use of EarMark. Generated episodes are for your personal use (and EarMark's built-in episode sharing between accounts); you may not republish or commercially distribute them.

7. Our intellectual property

The EarMark name, software, and design belong to Earmark Ltd. These terms don't grant you any rights in them beyond what you need to use the service.

8. Purchases

Voices. EarMark reads episodes in three tiers of voice: Basic, Natural and Premium. Which of them you can use depends on your plan, as set out below and shown in the app.

The free tier. EarMark is free to use with our Basic voices, subject to a daily limit on how much we'll narrate for you, listening in the EarMark app. On the free tier, the opening minutes of an episode in a Basic voice may be read in a Natural voice, within limits we set for each episode and each day; we may change those limits or stop the openings, and the rest of the episode is read in the Basic voice. On the free tier the EarMark player plays short promotional messages for EarMark's own plans around your episodes; they are ours, never a third party's advertising, and nothing about you is shared to show them. You don't need to buy anything, and we won't take a payment method to give you it.

Welcome credit. Every new account gets a one-time allowance of narration in our Premium voices so you can try them; it is added when you confirm your email address. It has no cash value, can't be transferred or exchanged for money, and is granted once per person. We keep a one-way hash of your email so it can't be claimed again by deleting and recreating an account.

Subscribing. A monthly subscription (EarMark Plus or EarMark Pro) includes our Natural voices, unlimited within fair use (see section 3), a set amount of narration in our Premium voices for each monthly period (the Premium allowance), a private feed for listening in your own podcast apps, and listening without the promotional messages (plus any benefits described at the point of purchase). A subscription reads in Natural or Premium voices: if the voice you have chosen is a Basic one, its episodes are read in a similar Natural voice instead. Prices and allowances are shown in the app before you buy. We do not sell one-off credit, and nothing you buy is metered per article: what you buy is the monthly subscription.

Allowances, and what happens when one runs out. A monthly allowance applies to its own monthly period: whatever you don't use does not roll over into the next month, and whatever is left is not refundable or exchangeable for money. When an allowance is used up, narration in the Premium voices stops until the allowance resets; when your welcome credit is used up, it stops for good unless you subscribe. We tell you how much was left and, for an allowance, when it resets, rather than quietly narrating in a different voice, and you can choose a voice your plan includes instead. Those voices (Basic on the free tier, Natural with a subscription) keep working throughout, within their daily limit, so you can carry on without paying more. If your subscription ends, lapses or is cancelled, you keep access until the end of the period you've paid for and then return to the free tier; any podcast-app feed you connected is paused, not deleted, until you subscribe again.

How billing works. All purchases are made inside the iOS or Android app and are processed by the platform's billing system (Apple's App Store or Google Play) under that platform's terms, alongside these. We never receive or store your payment-card details. Your subscription is tied to your EarMark account on our servers, and you cancel it in your App Store or Google Play account settings, not in EarMark.

Auto-renewal. Subscriptions renew automatically each month at the price shown, until you cancel. You can cancel anytime in your App Store or Google Play account settings; cancellation takes effect at the end of the current billing period and you keep access until then. Apple or Google take the payment and apply the platform's renewal-reminder and price-change rules.

Refunds. Because Apple and Google process payment, refunds are handled by them under their refund policies, and you should request one through the platform. This doesn't affect your statutory rights as a consumer (below); where we're legally required to give you a remedy, we'll honour it regardless of the platform's policy.

Your right to cancel (consumers). A subscription is "digital content" supplied online, so you'd normally have 14 days to cancel for a refund. By starting a subscription and using its allowance, you ask us to begin supply straight away and acknowledge that you lose the 14-day cancellation right once supply has begun. We show this and ask you to confirm it at the point of purchase. Nothing here removes any non-waivable consumer right you have under the law of the country you live in.

9. Disclaimers

EarMark is provided "as is" and "as available", without warranties of any kind, to the extent the law allows. Automated text extraction and text-to-speech narration can contain errors (content may be misread, mispronounced, truncated, or omitted), so don't rely on generated audio where accuracy matters; the original document remains the authoritative version. We are not responsible for third-party content you choose to convert, and we don't guarantee uninterrupted or error-free operation, or that generated audio or stored episodes will be retained indefinitely.

10. Limitation of liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; under the Consumer Rights Act 2015 for our digital content or services not being as described, fit for purpose or of satisfactory quality (and for damage we cause to your device or other digital content where we haven't used reasonable care and skill); and any other liability that can't lawfully be excluded or limited under the law that applies to you.

Subject to that, and to the fullest extent the law allows:

• we're not liable for indirect, incidental, special, consequential or punitive loss, or for loss of data, content or profits, arising from your use of (or inability to use) the service; and
• our total liability to you for all claims relating to the service is limited to the greater of (a) what you paid us in the twelve months before the claim arose and (b) £50.

If you're a consumer, these limits apply only so far as they're fair under the Consumer Rights Act 2015, and they don't affect the mandatory rights above. EarMark is for personal use, so we aren't liable for business losses.

11. Termination

You can stop using EarMark, or delete your account entirely, at any time. We may suspend or terminate an account that breaches these terms, abuses the service or its shared budget, or creates risk for us or other users. Where reasonable, we'll warn you first. On termination or deletion, your data is handled as described in the Privacy Policy's retention section.

12. Changes to the service and these terms

We may update the service and these terms. If we make material changes to the terms, we'll tell you in the app or by email before they take effect; the date at the top always reflects the current version. Continuing to use EarMark after changes take effect means you accept the updated terms.

13. Governing law and disputes

These terms, and any dispute arising from them or from your use of EarMark, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living elsewhere in the UK or in the EU, this doesn't deprive you of the protection of any mandatory consumer-law rules of the country you live in, and you can also bring proceedings in, and rely on the mandatory protections of, your home country.

14. Contact us

Questions about these terms: email [email protected], or write to Earmark Ltd at the registered office address in section 1.