Delete your account
EarMark is operated by Earmark Ltd (United Kingdom).
How to delete your account
You can delete your EarMark account and its data yourself, at any time — from inside the iOS or Android app, or on the web. You don't need to reinstall the app or email us.
- Sign in to EarMark — in the app, or on the web at earmark-app.com/login.
- Open Settings → Account.
- Tap Delete account and confirm with your password.
Deletion is immediate and irreversible — there is no recovery window.
What gets deleted
Deleting your account removes your personal data from EarMark, including:
- your account (name, email, and password hash);
- your episodes and their generated audio files;
- your registered devices and access tokens;
- your subscription state and what is left of your narration allowance (cancel the subscription itself in your App Store or Google Play account — deleting your EarMark account does not cancel a store subscription);
- public share links you created (an episode someone else added to their own EarMark from your link is their own copy and is not affected);
- any feedback you submitted from within the app.
Submitted article text and uploaded documents are already deleted as soon as an episode finishes generating, so they are not retained to begin with.
What we may keep
We retain the minimum records the law requires us to keep: in particular, financial records of purchases (subscriptions bought through the App Store or Google Play) are kept for the period required by UK company accounting and tax rules. These records do not include your payment-card details — those are handled by Apple or Google and never reach us.
One other thing deliberately survives deletion: the one-way hash of your email that records you have already had the one-time welcome credit. It cannot be reversed back to your email address, and keeping it is exactly what stops a deleted-and-recreated account from claiming that credit again. Everything else listed above is removed when you delete your account. See our Privacy Policy for the full retention detail.
Can't sign in?
If you can't access your account, email [email protected] from the address on the account and we'll delete it for you after confirming it's yours.